What's included?

Always On Call, always reacting. Our teams are available 24/7; acting upon incoming alerts or in touch via telephone, email or chat with your team. We have one goal: your peace of mind!

Your dedicated account manager will plan monthly sessions to update you on what happened in your Kangarun environment. Looking back at actions taken, looking forward to what needs to be planned.

We know these platforms & projects inside out - we have our daily checks, follow up on required security and bug fixes, make sure backups have run, look at performance thresholds and fix what breaks.

You'll have you a direct chat channel available so your team stays in close contact with us.

Documentation lies at the heart of our operations. We combine product and vendor docs with our operational manuals, step-by-step guides and recurring quick fixes. The default installs are automated - think Ansible, Terraform, ... - for consistency, fast duplication and quick recovery.

We escalate automatically after 120 minutes, but also when extra hands are needed, software partners are required or upon your request.